To our valued customers,
We at Lanier Color Company wanted to provide an update on how we are maintaining operations while working within the parameters set forth by the CDC and the State of Georgia, and our commitment to providing you with continued technical support and service.
We have all been witnesses to how this virus is affecting our families and communities, our economy, and our very way of life. What we are facing is formidable, but we are heartened by the moments of triumph in everyday acts of courage, humanity and love. During these trying times we at LCC remain optimistic that our world will thrive once again soon.
During this time of uncertainty, we are focused on continuing to support you— our customers.
LCC in the Community
We understand that this threat is something that is affecting everyone and there is a continuing need to assist our healthcare workers and community caregivers who are on the frontlines. We are happy to help by providing necessary raw materials that go into the production of lifesaving ventilators, protective masks, and other essential healthcare products. If you are helping supply products that assist with these efforts, please let us know so we can ensure prompt delivery.
Our team is actively implementing new procedures to help ensure projects continue to move forward while we are unable to visit you on site. Our sales, technical, and customer service departments are actively engaging with customers via web and video conferencing. We are also enhancing our virtual and digital platforms to help with diagnostics and troubleshooting. Rest assured that your account manager will be reaching out to schedule regular meetings utilizing this technology.
For our Customers
We are committed to ensuring our customers receive their products in a timely manner. Production order lead times remain 7-10 business days, while development work and samples are consistently completed and shipped within 4-6 business days.
The entire Lanier Color family is greatly appreciative of the efforts of our first responders during this pandemic and we thank them for their sacrifice. We are also committed to supporting your efforts, so please do not hesitate to reach out with any requests.